Privacy Policy
Last Updated: May 11, 2025
This Privacy Policy describes how Wec.ai ("Wec.ai," "we," "us," or "our") collects, uses, and shares information about you when you use our websites, applications, products, and services (collectively, the "Services").
By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.
Information You Provide to Us
We collect information you provide directly to us when you:
- Create an account or register for our Services
- Use our voice AI Services, including voice recordings and transcripts
- Complete forms or surveys
- Contact customer support
- Participate in promotions or research
- Make payments or request information
This information may include your name, email address, phone number, company information, payment details, and any other information you choose to provide.
Information We Collect Automatically
When you use our Services, we may automatically collect certain information, including:
- Device information (such as your IP address, operating system, and browser type)
- Usage information (such as pages visited, features used, and time spent on our Services)
- Location information (such as general location derived from IP address)
- Voice data and interaction patterns when using our voice AI services
- Log data and analytics information
We may collect this information using cookies, web beacons, and similar technologies. For more information about our use of these technologies, please see our Cookie Policy.
Information from Third Parties
We may receive information about you from third parties, such as business partners, data providers, and social media platforms. This may include demographic information, interest data, and additional contact information.
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Train, develop, and improve our voice AI systems and algorithms
- Send administrative messages, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our Services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience with our Services
- Comply with legal obligations and enforce our terms and policies
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the specific retention period, we take into account various factors, including the type of service provided, the nature and length of our relationship with you, and legal or operational retention needs.
You may request deletion of your account information by contacting us as described in the "Contact Us" section below. Note that we may retain certain information as required by law or for legitimate business purposes.
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Withdrawing consent where we rely on consent to process your information
- Requesting restriction of processing of your personal information
- Requesting portability of your personal information
- Opting out of marketing communications
- Objecting to processing of your personal information
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. Note that some of these rights may be limited in certain circumstances as provided by applicable law.
We implement appropriate technical and organizational measures designed to protect the security, confidentiality, and integrity of your personal information. However, no electronic transmission or storage technology is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Wec.ai is based in the United States, and we process and store information on servers located in the United States and potentially other countries. If you are located outside the United States, be aware that information we collect may be transferred to and processed in the United States or other jurisdictions where data protection laws may differ from those in your jurisdiction.
By using our Services or providing us with any information, you consent to the transfer, processing, and storage of your information in the United States and other jurisdictions as set forth in this Privacy Policy.
Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.
Our Services may contain links to third-party websites, services, or applications that are not operated by us. A Link href a third-party service does not mean that we endorse it or the quality or accuracy of information presented on it. If you visit a third-party website or use a third-party service, you should refer to their privacy policies to understand how they handle your personal information.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of such changes.